You do not want to leave your customers’ messages on Facebook unanswered? Then we have the solution for you. In “How to,” we’ll tell you today how to set up automatic Facebook responses for your fanpage.
It is a dilemma! Who operates a Facebook page, signals to its users that it is constantly responsive. Whether it’s a personal question or a complaint about a product: Whoever writes a message to a company on Facebook quickly expects an answer.
What means fast in detail, of course, depends on the user. Nevertheless, ideally it is advisable to respond to incoming messages within a few hours.
But what if Facebook is served only during the week under the day and not on the weekend? Then automatic Facebook responses can be very helpful. This sends Facebook automatically when a message arrives.
In the message, for example, you can inform users that the incoming message will be processed only between the hours of 7am and 8pm. If the message was sent out of time, the user knows he has to wait a bit for a response.
Set up automatic Facebook responses: That’s how it works!
Automatic Facebook responses are therefore extremely helpful in many situations. At the same time they improve the customer service. So in “How to,” we’re going to tell you step by step how to create automatic Facebook responses for your page.
First, log in to Facebook, open your page and click “settings“At the top of the screen.
How to create an autoresponder for your Facebook fan page. Step 1.
Go back and forth with the arrows under the heading.
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About the author
Christian Erxleben has been Editor-in-Chief of BASIC thinking since the end of 2017. Previously, he worked as Head of Social Media and Head of Social Media at BASIC thinking. His way to BASIC thinking was via the Nrnberger Nachrichten, Focus Online and the INTERNET WORLD Business. Professionally and privately he loves and lives social media.